What Do We Offer for a Fixed Monthly Fee?
Our IT support services are available in an all-inclusive Premium package, with a monthly fee based solely on the number of managed computers and servers.
Easily Reachable Support
Any of your colleagues can directly contact our customer support on weekdays from 8 AM to 6 PM.
Simply send an email to it@hotli.ne or call us at +36 1 HOTLINE [468 5463].
Immediate Remote Support
Our presence is not required for troubleshooting, with remote assistance, we can see your screen and take control of your computer. We provide immediate support in 90% of cases (depending on capacity).
On-Site Support
If we cannot resolve an issue remotely, then our colleague will come to your office
Unlimited Service Offering, Fixed Monthly Fee
There is no limit to the work we do for you, whether it’s remote or on-site tasks. We invoice the same amount every month, making it in our best interest to establish a stable IT system for you.
Ready-Made Solutions
All our clients benefit from the ready-made solutions we’ve developed over the years and our 25 years of experience. Our workflows are fully documented and traceable, from issue reporting to complete resolution.
Support
IT Service Support
We manage your essential IT services:
Notebooks and Workstations | File Storage | Email | Network and Wi-Fi | Printing | Remote Work | User Management | Virus and Spam Protection | Backups and Updates
Cloud Service Support
We provide guidance on cloud services, help our clients implement the services they have subscribed to, and manage their administration.
Security
We place great emphasis on security and problem prevention.
We monitor the success of backups, the avability and operational parameters of IT services, and we automate the installation of security updates. Most issues are resolved before you even notice them.
Antivirus software
We install BitDefender’s Endpoint Security antivirus software, integrated into our Remote monitoring and management system, on your computers, and we provide the license.
Data encryption
We encrypt the SSD drives in notebooks to ensure that unauthorized access to the data stored on them is prevented in case of theft.
Device management
IT Asset Records
We create and maintain up-to-date records of users and computers.
Our Remote monitoring and management system’s inventory module detects all software installed on the machines.
IT Equipment Procurement and Deployment
In case of IT equipment procurement needs, our sales department is happy to provide you with a quote. Whether you purchase from us or another source, we will, of course, handle the deployment.
Service and Repair Management
We handle the servicing of your malfunctioning IT equipment.
Replacement Notebook
In case of a computer malfunction, we provide a replacement notebook for one week upon request.
IT management
Virtual IT manager
We provide a dedicated contact person who is familiar with your entire system and can be approached for any matters that go beyond regular administrative tasks.
Service Provider Liaison
We maintain contact with internet and other service providers and represent you in technical matters.
Our Company in Numbers
1999
Year Founded
Our company has been managing IT systems for businesses since 2000, with a continuously growing client base and revenue.
13
IT Administrators
Our highly skilled employees have decades of experience in IT system operations.
22
Years
We have been managing the IT systems of our longest-standing client since 2002. We have grown together, although they have grown at a faster pace and now employ over 100 people.
74
Customers
Our clients are primarily small and medium-sized businesses for whom IT is of strategic importance.
2351
Managed Computers
Among the managed computers, there is a mix of notebooks and desktop workstations.
361
Managed Servers
In addition to our clients’ on-prem servers, we also manage web and cloud servers with various virtualization solutions.
